Shipping policy
The House of Elikai – Shipping Policy
Last Updated: November 2025
At The House of Elikai, every piece is custom-made with intention, care, and protection. Because your items are crafted especially for you, processing and shipping may take a little longer than standard mass-produced products. Our goal is for your order to arrive safely, on time, and ready to bring peace and alignment to your day.
1. Processing & Handling
- Each order is typically processed within 3–5 business days, depending on customization and production.
- Once processed, your order will be shipped via the method selected at checkout.
- Slight delays may occur due to the handcrafted nature of the items, peak seasons, customs, or other unforeseen circumstances.
✨ Blessing Note: May every item leave our House safely, infused with care and positive energy.
2. Shipping Methods & Estimated Delivery Times
| Shipping Method | Estimated Delivery | Notes |
|---|---|---|
| U.S.A Special Line | 5 days avg; 95% in 7 days | Fast shipping for U.S. addresses |
| Special Line | 10 days avg; 95% in 15 days | Standard priority shipping |
| Special Line Pro | 7 days avg; 95% in 10 days | Premium U.S. shipping |
| International Express | 5 days avg; 95% in 7 days | Fast international delivery |
| Standard Shipping | 25 days avg; 95% in 30 days | Affordable option; longer delivery |
These times are estimates, not guarantees, and do not include production time for your custom pieces.
✨ Blessing Note: May each order travel safely and arrive in perfect timing, bringing joy and alignment.
3. Shipping Fees
- Shipping fees are calculated per item and may vary based on weight, destination, and shipping method.
- Additional items may incur incremental fees.
- Fees are visible at checkout before completing your order.
- Any customs duties, taxes, or import fees for international orders are the responsibility of the customer.
✨ Blessing Note: May every transaction flow smoothly, with no hidden surprises, honoring the trust between us.
4. Tracking Your Order
- Once shipped, you will receive a tracking number via email.
- You can monitor your package’s journey with this tracking number.
✨ Blessing Note: May your package travel safely and arrive guided by care and protection.
5. Lost or Damaged Packages
- If your package is lost or arrives damaged, please contact us immediately at info@elikaihouse.com.
- We will assist in finding a solution, which may include replacement or carrier claim guidance.
✨ Blessing Note: May any challenges in transit be resolved smoothly and with ease, leaving peace in every step.
6. Returns & Exchanges
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For returns, exchanges, or order issues, please follow our Return Policy.
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All returns must follow the procedures outlined there to ensure a seamless process.
✨ Blessing Note: May all returns be simple, stress-free, and handled with care.
7. Bulk Orders
- Orders over 21KG may choose Standard Shipping or International Express based on desired delivery speed.
✨ Blessing Note: May larger shipments arrive safely and with perfect timing.
8. Contact Us
For questions about shipping, tracking, or your order:
📧 info@elikaihouse.com
📍 1540 W Sunset Rd, Suite 100-3015, Henderson, NV
✨ Blessing Note: May all communication be clear, kind, and filled with guidance and understanding.