Refund policy

Elikai Return Policy

At The House of Elikai, we want you to feel fully aligned and at peace with every piece you bring home. If something arrives that isn’t quite right, we’re here to help.

Return Window

You may request a return within 5 days of your order being delivered. This allows us to review your request promptly and support you with the smoothest experience.

Eligible Returns

We happily accept returns for:

• Items that arrive damaged, defective, or incorrect
• Items that are unused, unwashed, and in their original condition

Return Shipping

Return shipping costs are the responsibility of the customer.
This applies to situations such as:

• Ordering the wrong size
• A change of mind
• Incorrect address at checkout
• Any non-defective item being sent back

(If an item arrives damaged or incorrect, we will handle the issue for you — please reach out right away with photos.)

How to Start a Return

Simply contact us at [info@elikaihouse.com] within the 5-day window with:

• Your order number
• A photo of the item
• A brief description of the issue

We’ll review your request, confirm eligibility, and send you the next steps for returning the item.

Processing Time

Once your return is received and inspected, we’ll notify you and issue a refund or exchange based on what you prefer.

Important Notes

• We cannot accept returns sent back without prior approval.
• Return labels are not provided at this time.
• All returns must go through our support team so we can properly track and care for the process.